A real person, on your terms.
- Scheduled or on demandBook a time, or ask for help right now.
- A real person, not a botSomeone from My Cliq support, start to finish.
- Your private details stay maskedPasswords and card numbers are hidden from support.
- You stay in controlEnd the session at any time.
Both sides of one session.
Margaret asks for help, and Amy from My Cliq support joins. Step through what each of them sees.
Turn your phone sideways to see both screens side by side.
Step 1 of 5
You ask for help.
Book a time, or ask My Cliq for help with the thing in front of you, right from your My Cliq panel.
What Margaret sees
Step 2 of 5
You choose what it can touch.
You see exactly what My Cliq support can and can’t see, and pick the one site you need help with. Nothing else is shared.
What Margaret sees
Step 3 of 5
They point. You click.
Amy from My Cliq support talks it through and points. The password stays hidden from her, and a red Stop button stays on your screen.
What Margaret sees
Step 4 of 5
Amy sees much less.
Her terminal shows the page with your password, balance and card number hidden. It can’t click or type on your screen, or reach any other tab.
What Amy from My Cliq support sees
Step 5 of 5
You end it when you’re done.
The session is recorded, and you can see that the whole time. When you end it, My Cliq support has no access at all.
What Margaret sees
Four ways to book My Cliq support.
Live support is paid for separately from your plan. None of these is priced yet. Whichever you choose, you'll see the length and the price before a session starts.
A single session
One session, when something comes up.
Coming soonA pack for you
Sessions or hours you can use when you need them.
Coming soonA pack for your family
Sessions or hours your trusted people can draw on too.
Coming soonA monthly subscription
Regular help, on a schedule that suits you.
Coming soonTech savvy students, trained by My Cliq.
Help comes from technology students at partner universities. They know their way around devices and websites, and My Cliq trains them to help with patience and care.
- From university tech programsMy Cliq is building partnerships with universities so their technical students can give real help to real people.
- Trained and backed by My CliqEvery student helper is trained and supported by My Cliq before their first call.
- Same rules on every callThey work under My Cliq’s rules, below. This is not a marketplace of strangers.
Rules every My Cliq helper follows
- Never asks for, sees, types or stores your passwords, codes or card numbers.
- Never asks about your medical information.
- Can point and explain, but can't click or type for you.
- Leaves the moment the session ends. No standing access, ever.
