Help your
residents, members or clients online, on their terms.
My Cliq gives your team a simple, respectful way to provide digital support. Nothing is visible unless they choose to share it — staff can observe, flag and assist, never take over.
Every assist, logged and accounted for.
When a staff member helps a user, My Cliq starts the record for them: who helped, who asked, when, and where the request came from. Staff tap what kind of help it was, add a note if they want to, and it’s logged.
- Web browser at the desk
- Mobile app on the go Coming soon
- 9:40 AMRuth K.Asked for help with email accessChecked inLogged by Dana · Resident services
- 11:15 AMWalter P.Asked for help with a video callSat with themLogged by Luis · Activities
- 2:05 PMRuth K.Offered a hand on a paused itemHelped reach familyLogged by Dana · Resident services
Visible to each resident. My Cliq never shows account details, amounts, or payees.
You stayed while Walter sorted it out.
Walter P.’s family was notified. Logged by Luis · Activities Done- Step 1
One click to start
Staff tap Start assist, then proceed as usual. The session is recorded and transcribed for the user’s safety.
- Step 2
We do the paperwork
My Cliq monitors the session, flags any suspicious activity, and creates a session record.
- Always
Users stay in control
Users can see the session details and save the steps as a how-to for next time.
- Never
No private details
Your staff records describe the help, not the screen. No passwords, account details, or sensitive information.
Everyone helps.
Nobody sees more than they need.
Resident services
Sees the community dashboard: totals and trends, never a resident’s accounts.
Observe
Front desk
Often the first person a resident asks. Passes requests to the right helper.
Flag · Assist
Care coordinator
Keeps families in the loop when a resident asks. My Cliq is not a health or medication tool.
Flag · Assist
Facilities team
Keeps devices and Wi-Fi running around the building. Sees nothing inside residents’ accounts.
Assist
My Cliq support
My Cliq’s own remote team. Residents can book a session themselves, and communities can add support hours.
AssistEvery role sees only what a resident chooses to share. Roles never unlock more.
What your staff can see: nothing, unless a resident shares it.
“Your passwords stay yours. The people who work here see only what you choose to share.”
- The community dashboard is aggregate and de-identified by default.
- My Cliq never shows staff account details, amounts or payees.
- A community agreement can’t sign away a resident’s privacy. Only the resident can choose to share.
Observe. Flag. Assist. Document. That’s the whole list.
Observe
See the full picture: how many My Cliq users are active in your community and where help is being requested.
Flag
Notice something worrying and pass it to the right person, with the user’s say-so.
Assist
Step in when a user asks for help, working only with what they’ve chosen to share.
Document
Every assist is written up for you: who helped, when, and what kind of help. Never sensitive information.
Start small, with a pilot.
-
1
Talk to us.
Tell us about your community and your residents.
-
2
Start a pilot.
We set up My Cliq with a small group of residents who invite you in.
-
3
Grow at your pace.
Add more residents when it’s working for them.
The community dashboard is free. Optional hours from My Cliq’s own support team can be added. Pricing announced soon.
Ready to bring My Cliq to your community?
Talk to our team